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Robert Aldrich

Date of review: 2015-02-19

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I have been a regular customer for over a year. However, this is the first time that I have felt compelled to provide direct feedback about my order. It was nearing Valentine’s Day, so I wanted to get flowers for my fiancee. Well, her mother was just released from the hospital into the care of my fiancee (after surgery), so I wanted to get her a recovery bouquet, as well. That would have left my fiancee’s beautiful daughter as the only one in the home not receiving flowers; and of course, that is unthinkable! Even thought I have an established account with UFL, I did not know how to place a single order for three bouquets to three women with three messages. So, I used the 24-hour/7-day chat capability to get help. The agent that assisted me was professional, capable, and wonderfully patient and helpful - she even helped me with my grammar (as I am just learning the local language). The flowers were delivered on time and as beautiful as ever! It is a pleasure doing business with UFL and they will continue to get my patronage. My agent is an asset to the company. If I weren’t engaged to be married, I would buy her flowers just as a thank you for her help!

Manager response: Robert, thanks for Your review! We are very grateful for Your words. We are glad that You were satisfied with our service. We will try not to disappoint You in the future.
edward

Date of review: 2015-02-19
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Thank you so much.that was excellent very fast delivery person. I will use you all again next time. thanks again. Edward Springfield
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Manager response: Edward, thanks for Your review! Look forward to Your next order.
islam

Date of review: 2015-02-19
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Jurand

Date of review: 2015-02-18
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The delivery - I was informed using Your chat - will be between 12-20 p.m. And I wanted delivery after noon. BUT the real delivery was ca. 9 a.m. and the person whose was supposed to received it was not at home...
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Manager response: Hello. Thank you for your feedback. According to the rules of our company, the delivery time on February 14 was not guaranteed. We noted that delivery will be done during the day. To avoid similar situation in the future, please read the rules before placing order. Thank you for your understanding.
jens

Date of review: 2015-02-18
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wery pleased that it finaly worked out. but i would like to hear how and where you delivered, because of the problems of not beeing able to enter the premmesis. please explain. best regards jens [email protected]
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Manager response: Hello ! Your order was not delivered but is considered as delivered. You`ve not noted phone number of the recipient and number of apartments in the order. Florist has not found the recipient by this address and flowers were delivered back to the shop. Recipient has not contacted with florist also. But as the bouquet was done and was kept in the shop some time, order is considered as delivered.
Todd

Date of review: 2015-02-18
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flowers were beautiful. She loved them! Thank you UFL!
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Manager response: Thank you Todd. We are happy when our clients are happy.
Tim

Date of review: 2015-02-17
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Thank you so much. You made my fiancee very Happy. The flowers were beautiful she says.
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Manager response: Thank you for your feedback. We are glad that you enjoyed our service and maintenance. Stay with us.
Busa Obi

Date of review: 2015-02-17

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Thanks for your service. I sent a flower to my friend in Ternopol, Ukrain. She got the item and like it. I'll highly recommend this site.

Manager response: Busa Obi, thank you for your order! We are very happy that you're satisfied
david a hurst

Date of review: 2015-02-17

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my girl friend did dend me a picture with her after she received the beautiful white roses,,she was very happy.This is the first time I see her with your flowers..You did a great job and I will be using your flower service again soon..sending flowers from Florida to Ukraine is so easy thanks again Dave hurst

Manager response: Thank you for your feedback. We are glad that you are satisfied.
Aditya Singhania Eddie

Date of review: 2015-02-16
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Aditya Singhania Eddie inform about service:
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Manager response: Hello! Thank you for your feedback! Aditya, you've spesified to call recipient before delivery. But recipient informed us another convinient time for her to take your present. As a result of which our courier made delivery a little bit early. Photo from delivery was sent to your email. Have a nice day and mood!